FAQ
Return & Exchanges
What is your return/exchange policy?
- Jewelry by Jynese wants you to enjoy your new purchase. If however you need to return an item we are here to assist.
- We offer a return policy within 14 business days of receiving your order.
- Buyer is responsible for return shipping costs and any loss in value if an item isn't returned in original condition.
- No exchanges are accepted at this time.
Shipping FAQ
How long does a Jewelry by Jynese order take to be processed?
- Please allow 5-7 business days for Jewelry by Jynese orders to be shipped and processed.
Does Jewelry by Jynese offer international shipping?
- Yes, we do offer international shipping.
Jewelry Cleaning FAQ
How can customers clean their gemstone jewelry?
Enhance the luster of beads by wiping them clean with a soft, damp cloth. For a deeper clean, make use of a damp cloth and a dash of mild dish soap. Avoid dampening the thread when cleaning them as part of a necklace or bracelet as moisture can damage it. A toothbrush that is very soft can be used to scrub them. Use a soft cloth to dry beads.
Jewelry General Precautions FAQ
What general precautions can customers follow to help make sure jewelry stays in good condition for longer?
- Avoid spraying (or applying) perfume directly onto jewelry.
- Ensure that your jewelry is put on after applying moisturizer or lotions.
- Ensure that your jewelry is put on after applying your hair products.
- Avoid exposing stone jewelry to extreme temperature changes.
- Remove jewelry prior to washing your hands.
- Remove your jewelry before swimming.
- Remove your jewelry prior to going to the gym.
- Ensure that your jewelry is put on after using cleaning products.